Last updated: 05.07.2026
This Refund Policy (the “Policy”) sets out the terms and procedure for refunding Users for services provided by LLC «Hosting in Ukraine» (the “Company”).
1. General provisions
1.1. The Company strives to provide high-quality services; however, if a User is not satisfied with the service, they may submit a refund request on the terms described below.
1.2. All refund requests must be submitted only through the ticket system in the Client Area (account.hosting.in.ua) or by sending an official email to [email protected].
1.3. Refunds are made in the same currency (Ukrainian hryvnia) and via the same payment method that was used for the original payment.
2. Refundable services (30-day guarantee)
2.1. The right to a refund within 30 (thirty) calendar days of activation applies only to the first order of the following services:
- Shared hosting;
- Virtual server rental (VPS/VDS).
2.2. The refundable amount is reduced by the cost of the days the service was actually used and by payment system fees for the transfer.
3. Non-refundable services (exceptions)
3.1. Due to technical specifics, licensing costs and the allocation of individual resources, no refunds are made for the following services:
- Dedicated server rental, since the hardware is connected, prepared and reserved individually for the client;
- One-time installation and setup fee;
- Domain name registration or renewal (in accordance with the rules of international and national registries);
- SSL certificates and software licenses (Plesk, CloudLinux, etc.);
- System administration, development or programming services that have already been provided.
4. Grounds for refusing a refund
4.1. No refund is made if:
- The User's account or a specific service was suspended or blocked for violating the “Terms of Service” (sending spam, DDoS attacks, hosting prohibited or malicious content, phishing);
- The request was submitted after the 30-day period from the first activation of the service;
- The service was purchased during a sale, a promotion or with a special promo code.
5. Refund procedure and timeframes
5.1. The Company's finance department reviews a refund request within 7 (seven) business days of receiving the ticket.
5.2. If the request is approved, the funds are paid within 10 (ten) banking days to the account from which the invoice was paid or via the payment gateway used for the payment. The Company is not responsible for delays caused by banks.
Refund Policy
